Technical Support for Software Products

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Web Applications operate in a clear and known environment, Software Products can be designed to run in a variety of environmrnt, Software Products can be designed to run in a variety of environments - desktop, local client-server configurations,intranets, etc. This can give rise to more complex support needs and a wider variety of technical problems that must be handled. Often remote access to the client's computer is necessary to solve issues. Posted octb801.

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